My little rave for the day. Scarey when you trust someone with your credit card details. Here's someone you shouldn't trust. Don't let the cute image fool you.
Sign up on the phone - no paperwork, no junky e-mails. Give a credit card number & away you go. Sounds hassle free. Until you try to cancel.
If you change your service provider, who gets to determine the date of the switch ? Dodon't does it when they please, after deducting your account a full month for a service they dodon't give you. I called prior to cancellation to try to ensure this wasn't going to happen and after reassuring comment from a person with only a first name ( yes, staff DODON'T give you a proper name)- they still deduct the full month. Complain and be told they DODON'T refund, but.. it won't happen again.....
Guess what ? it happens DODO deduct again a month fee for a service they DODON'T provide. (They disconnected me over 4 weeks prior.) Call again to speak to a person with only one name and you guessed it... no refunds and who is to blame? The customer of course for not following their procedure ? Since DODO was requested to transfer the service to another operator which they did, one might assume they had sufficient notice to realize the relationship between billing a service and providing a service. Especially considering calls I had made.
Complaints process is to send e-mail to a non-responding centre who when I title the 3rd e-mail "Urgent- Court Action Pending" respond almost immediately with " Telephone our complaints section." Undoubtably because they DODON'T want to rectify the problem, have anything in writing as evidence of their misconduct and generally make people give up their rights in frustration as they get put on hold or be told a pack of lies by people who dodon't want to fix the problem.
Call your bank to try to cancel automatic deductions, they will tell you they can't, DODO are the only ones with the right to cancel. Why dodon't you give me an email if this company has screwed you too and let's give them some free press they can obviously afford since they spend so much on advertising but so little on being helpful and fair !!!
Believe me, Telstra deserve a better shake. They do things in writing and e-mail. They have accountability. We are selling out accountability of Telco operators to privateer cowboys. Australia be warned, the privatization of our public services is a risk so be very careful who you give your money to. Private companies can be efficient and encourage competition, but some are just plain mean and greedy. Dodo is one clear example to avoid.
I'm leaving this warning on my site for eternity. Tell your friends "Dodon't go there."
By the way, I have 4 services with Telstra and must say I have had fantastic service overall and never a problem.
This week (June 2008) I had a technician come out for what I thought was a Telstra line problem but it was my modem. This considerate worker tested it and advised me where to buy a cheap replacement and didn't put through a charge for the call out even though he could legitimately claim a fee. How nice was that !
Big rise in gripes by Internet customers - Wireless & BroadBand ... http://www.smh.com.au/news/wireless--broadband/big-rise-in-gripes-by-internet-customers/2007/11/07/1194329367854.html 8 Nov 2007 ... More than 31000 Telstra customers complained to the ombudsman in 2006-07, many with multiple problems, resulting in ...Dodo, however, showed the biggest increase, with 19920 complaints, mostly over its internet service, ... www.smh.com.au/.../big-rise-in-gripes-by-internet-customers/2007/11/07/1194329367854.html It is clear from e-mails I've received that Dodo are still screwing their customers.
